WARRANTY TERMS AND CONDITIONS
Thank you for purchasing from ECANSET (“Ecanset group trading name”). The standard warranty on
all products supplied by ECANSET is 1 year with the exception below:
UNV Cameras and NVRs2 Years
Cameras 2 Years
All Hybrid DVRs and non-UNV NVRs 2 Years
DVR and NVR with no Hard Disk Drive Limited Warranty
Hard Disk Drive 2 Year (manufacturer warranty)
AJAX Alarm Systems 2 Years
Monitors 2 Years
Cables & power supplies 1 Year
IR lamps 1 Year
Consumables 1 Year
Clearance Items3-12 months (Ask member of staff)
14 Day No Quibble Returns
Our “no quibble” 14-day guarantee is from the date of invoice. ECANSET (“Ecanset group trading
name”) will issue a full refund for goods returned boxed in original new condition with all leads,
connectors, manuals and accessories. Any returned goods not in perfect condition will be rejected
and no credit will be given. Carriage will not be credited for returns.
Provided you have complied with ECANSET returns procedure, goods returned after the initial 14
days will incur a minimum of 10-20% handling and restocking fee; this is subject to the type of
equipment returned; consumables cannot be returned after the initial 14 day period.
Returns Procedure (RMA Process)
Call our support team to diagnose the issue in the first instance. Advance replacements have to be
authorised and must be paid for in advance. No-fault found will incur charges.
The support team will send you an email with an RMA ticket number and completed RMA form. Sign
the RMA form and return with the goods. On arrival, the technical team will process the RMA and
aim to return within 48-72 hours. You will find our technical support far exceeds any of our
competitors.
Returns ticket number does not guarantee that you will receive warranty repair, replacement or that
credit will be approved (up to a maximum of £11 for postage reimbursements). Faulty equipment will
be tested, repaired or replaced with the same or a product with equivalent specifications.
Products outside the warranty period or returned damaged may be repaired or replaced for an
agreed charge. We guarantee our service, including replacement parts, for 60 days or the remaining
term of your ECANSET warranty, whichever is longer.
Warranty Terms
- Subject to the terms and conditions set out below, ECANSET agrees to repair or replace the
Product in circumstances where the Product does not perform in accordance with ECANSET’s
specifications during:
The Standard Warranty period of 12 months; or the applicable Extended Warranty period,
commencing on the date of invoice of the Product.
- Proof of purchase (invoice or paid Order confirmation) must be provided for support and warranty.
- Customer must follow directions from ECANSET staff in relation to troubleshooting issues and
facilitating any repair or replacement under these Warranty Terms and Conditions. - Where Products are deemed faulty on delivery, photographic evidence of the damage must be
submitted to ECANSET support via email before the Product will be repaired or replaced in
accordance with these terms. - ECANSET (“Ecanset group trading name”) reserves the right to replace the Product or relevant
part with the same or equivalent Product or part, rather than repair it. Where a replacement is
provided, ECANSET reserves the right to replace the Product or relevant part with the same or
equivalent Product or part, rather than repair it. Where a replacement is provided, ECANSET will
determine in its discretion, the closest Product within the current range of Products offered by DDS
with which to replace the faulty or damaged Product. The replacement Product may differ with the
replaced Product in size and specification
